We have a range of resources and tools on offer to assist our tourism industry. The information is designed to provide practical advice to tourism operators and business and event managers, both new and established. These resources and tools can be downloaded in the section below.

For resources and information related to COVID-19, please refer to our dedicated COVID-19 essential information page. 

You may also wish to refer to the State Government COVID-19 website at covid-19.sa.gov.au/recovery, which contains important information for all South Australians.

 

South Australian operators attending Australian Tourism Exchange 2018
South Australian operators attending Australian Tourism Exchange 2018

 

 

What's New?

Check out the latest tools and resources that we have on offer

This style guide is the DNA of our visual identity, defining the look and feel of the SATC while creating consistent, on-brand content.

We've also developed a photography checklist for operators which is a great resource for planning shoots, negotiating terms and briefing a photographer.

Womadelaide2018 Web

WOMADelaide 2018, Botanic Park, Adelaide Image Credit: Grant Hancock

The South Australian Tourism Commission (SATC), in partnership with Telstra, has rolled out free Wi-Fi at some of South Australia’s iconic locations.

The SA Tourism Free Wi-Fi Network enables visitors to connect to hotspots using their smart phone, mobile device or laptop giving unlimited data for one hour per day.

In total, 61 Wi-Fi hotspots have been installed. For a list of locations, download our fact sheet.

Middleriverki

Middle River, Kangaroo Island

Social media is a very powerful and inexpensive medium to promote your business. Social media influencers can help market your brand to a new audience – a targeted audience that is relevant to your business. Influencers can help with your brand awareness, convert new customers, provide you with copyright free content to use, help launch a campaign, or even take over your social media platforms for a period of time.

Find out more about social media influencers and how your tourism business could benefit in our Working with Influencers fact sheet. 

Pondalowie Bay YP

Pondalowie Bay, Yorke Peninsula


For Tourism Operators and Businesses

The Tourism Business Support Framework guides tourism operators to the most appropriate government department and/or service provider for different areas of assistance. Areas include:

  • Learning about the industry
  • Starting up a business
  • Promoting your product
  • Refreshing your offering.

A handy glossary at the end of the document offers the relevant contact information.

If you are starting a new tourism business, the Getting started in tourism checklist will assist you to take some of the necessary steps to get established.

There are many ways you can connect with us to benefit from our campaign activity, research, market data and more to grow your tourism business.

See the Working with the South Australian Tourism Commission checklist for suggestions.

The what is commission fact sheet explains the benefits of incorporating a commission structure into your product pricing as a way to promote your business to new customers. Learn how to incorporate the right amount of commission in your prices and how much money you make if you pay commission on a sale.

The helpful Interactive tourism product pricing calculator tool assists businesses to calculate the market or gross price of their tourism product.

The tool assists businesses to set up a sustainable pricing structure by incorporating all fixed, variable, profit margin, average commission and GST costs into their product pricing.

Learn how to sell your tourism product to both domestic and international customers through the travel distribution system with the working with distribution partners guide.

The guide covers the role of local and inbound tour operators, retail travel agents and visitor information centres, wholesalers, and online travel agents. Learn how to choose the right distribution partner for your tourism offering, how to approach them and get the most out of your working relationship.

Businesses with commissionable products should prepare a rate sheet for each commission rate (e.g. wholesale, retail, etc.) and distribute to the relevant distribution partners who will on-sell your tourism product/s on your behalf. Ideally, rate sheets should be a single page of easy to read and important booking information, without any marketing jargon.  

Each of the examples available – AccommodationAttraction and Tour – feature a separate sheet for each proposed rate (inbound at 25%, wholesale at 20%, online at 15% and retail at 10%). When offering your rates to a partner, simply hand them a single sheet which shows the rate of commission you are willing to offer. See the What is commission fact sheet for more information and to learn how much commission you could expect to incorporate into your pricing structure.

Discover the importance of online booking functionality for tourism businesses and the efficiencies of booking management software through the online bookings and channel management guide.

A step by step guide, the Create an effective tourism package guide will assist you to plan your package and its inclusions based on the needs of your target market and plan targeted promotion to maximise sales.

The guide to leveraging SATC's domestic marketing activities provides advice for operators looking to capitalise on the SATC’s marketing to Australian audiences. Learn more about the state’s destination brand, discover how the SATC targets different markets, and importantly how your business can get involved.

Planning a photography project but not sure where to start? Then check out our new photography checklist for operators. This resource will help you plan the shoot, negotiate terms and brief a photographer.

Trade events are a forum to meet key distribution partners and develop or enhance business relationships. At this stage, trade events have been postponed due to COVID-19 related restrictions. An updated Attending Trade Events guide (which includes an overview of the range of trade events offered, the benefits of attending events, as well as useful strategies and tips to ensure you maximise the return on your investment) will be made available as soon as possible. 

The Tourism Export Toolkit (TExT) is an introductory guide to inbound tourism in Australia. This toolkit has been produced by the Australian Tourism Export Council (ATEC) in partnership with Tourism Australia, and the State and Territory Tourism Offices.

This toolkit contains a range of advice including how to:

  • Understand the travel distribution system and its rate structure,
  • Research international markets to establish who will use your products, and
  • Recognise the different travel styles of inbound travellers. 

The cruise industry in South Australia is a key economic driver for tourism in the state and there are many opportunities for tourism operators to make the most of this opportunity. 

Use the Attracting Cruise Shore Excursions checklist to learn about what is required to work with an inbound tour operator and be involved in a cruise line shore excursion program.

When it comes to alcohol, what can be taken on board? Are bottles of alcohol permitted? Does a corkage fee apply? The Cruise Line Alcohol Policies document outlines the alcohol policies of cruise lines that call into Port Adelaide to clarify what can and cannot be taken on board.

This Grant Writing Tips document has been prepared to assist tourism operators with preparing an expression of interest or grant application towards Federal and State funding programs.


For Event Organisers

When planning your next event or festival you will need the support of a number of stakeholders. We have compiled a list of useful contacts within South Australia to point you in the right direction

Local Government Association: find out who your local council representatives are

Office for Recreation and Sport: a wide range of South Australian sporting and recreational venues

Arts SA: for information on funding and additional networking opportunities for arts events

Regional Tourism Managers: find out more about the tourism landscape in your event’s region through the appropriate contact person

Tourism Industry Council South Australia (TiCSA): sign up for further training and networking opportunities, as well as the ability to further your event through accreditation, certification and award programs.

Emergency Services Major Event Coordination Committee (ESMECC): for guidance and advice with evaluating event risk in relation to public safety. Please request an opportunity to present at a monthly meeting by liaising with the Committee’s Chair, Brian Mattner.

An essential component of planning any event is documentation.

We have compiled some templates and guidelines to get you started:

Some other key documents to consider when planning for and defining an event are listed below. These documents should be structured in a way that all of the event organisation can read them and should be available for reference at all times.

  • Event budget
  • Project plan
  • Event manual
  • Post event reports

Useful Links

Tourism Australia is the Australian Government agency responsible for attracting international visitors to Australia and encouraging Australians to travel domestically, both for leisure and business events.

The organisation is active in around 30 key markets and activities include advertising, PR and media programs, trade shows and industry programs, consumer promotions, online communications and consumer research.

See tourism.australia.com

Visit the other State Tourism Organisation (STO) corporate pages here:

South Australia’s 11 non-metropolitan tourism regions operate independently of the South Australian Tourism Commission (SATC). Please use the list below to visit the regional contact page and websites.

The Tourism Industry Council South Australia (TiCSA) is the peak body for South Australia's tourism industry.

website: https://ticsa.com.au/


Industry Resources and Tools

Access our full range of resources and tools such as fact sheets, guides and more.

Leveraging Satc's Domestic Marketing Activities

One of the key functions of the SATC is to market South Australia as a desirable tourism destination. Find out how to leverage the SATC's domestic marketing activities.

Online Bookings and Channel Management

Customers want, and often expect, instant and online booking functionality.

Photography Checklist for Operators

This checklist will help you plan a photography shoot, negotiate terms and brief a photographer on your project.

SATC Brand Style Guide

This style guide is the DNA of our visual identity, defining the look and feel of the SATC while creating consistent, on-brand content.

Working With Influencers

Social media influencers can help market your brand to a new audience

Cruise Line Alcohol Policies

This document outlines the alcohol policies of cruise lines that call into Port Adelaide to clarify what can and cannot be taken on board.

Working With the SATC

There are many ways you can connect with us to grow your tourism business

Getting Started in Tourism

A business checklist for anyone starting a new tourism business

Create an Effective Tourism Package

Create an effective tourism package using this step-by-step guide

What is Commission?

This document outlines the importance of paying commission on sales

Rate Sheet Example - Accommodation

Develop your own accommodation rate sheet using this template

Rate Sheet Example - Attractions

Develop your own attractions rate sheet using this template

Rate Sheet Example - Tours

Develop your own tour rate sheet using this template

Interactive Pricing Calculator

Calculate the market or gross price of your tourism product using this interactive tool

Working With Distribution Partners

Learn how to sell your tourism product to both domestic and international customers through the travel distribution system.

Grant Writing Tips

Prepare an expression of interest or grant application for Federal and State funding programs

Attracting Cruise Shore Excursions

Use this checklist to find out what you need to do to be involved in a cruise shore excursion program

The Tourism Export Toolkit

An introductory guide to inbound tourism in Australia