South Australia’s tourism and hospitality industry needs a secure, resilient, and skilled workforce.

To support our tourism industry during these challenging times, we have commissioned research into workforce supply and have provided a range of resources to help operators address skills shortages within their own businesses.


Mexican Society, Adelaide

South Australian Tourism Workforce Directions Paper

Focus: Skills shortages in tourism and hospitality sectors
Released: 2022

Prior to the COVID-19 pandemic (June 2019), tourism in South Australia employed 40,500 people across almost 19,000 businesses. The pandemic and the associated travel restrictions have exacerbated existing issues of workforce supply. 

In response to the workforce challenges, we have developed this directions paper which outlines the priorities that need to be recognised as critical for the success of our industry.


Watermark Hotel, Adelaide

South Australian Tourism and Hospitality Workforce Survey

Focus: Skills shortages in tourism and hospitality sectors
Released: 2021

We commissioned research by Deloitte Access Economics, to highlight the extent of the issues and to identify possible solutions in the immediate, medium and long term. This evidence base, and the associated issues are included in the South Australian Tourism Workforce Directions Paper.


Support for businesses

There are a range of State and Federal government resources and tools on offer to assist our tourism industry in workforce recruitment, skills and training.

Read on to find out more.


State Government resources

  • Webinar: Plugging the skills gap
  • Regional Work South Australia
  • Skilling South Australia

Webinar: Plugging the skills gap

How to Attract Employees in Times of Labour & Skills Shortages Webinar

The SATC and Workforce BluePrint recently partnered to deliver a webinar focusing on recruitment and retention of tourism and hospitality employees during times of skills and workforce shortages across both South Australia and nationally.

The webinar touched on:

  • Salaries and benefits – working conditions
  • Hiring process and recruitment
  • Online presence
  • Retention
  • Talent management
  • Attraction – diverse labour pool; advertising and appeal
  • Growth and development – skills and experience
  • Engagement – employees and training; regional opportunities
  • Social inclusion and diversity

A copy of the webinar resource can be found here.

Federal Government support and resources

  • Visa application charge refunds
  • Austrade
  • PALM Scheme
  • Department of Education, Skills and Employment

Visa application charge refunds

The Australian Government will refund visa application charges for student visa holders who arrive in Australia between 19 January 2022 and 19 March 2022 and for working holiday maker visa holders who arrive in Australia between 19 January 2022 and 19 April 2022.

The government is also temporarily relaxing the six month work limitation for working holiday maker visa holders. Effective immediately, until the end of 2022, there will be no limit on the time working holiday makers can work for the same employer. These measures will support our tourism and hospitality industry by increasing the supply of students and working holiday makers able to work in the coming months.

 Immigration and citizenship (