Essential information for the tourism sector on coronavirus (COVID-19)
Essential information for the tourism sector on coronavirus (COVID-19)


For information and advice relating to COVID-19 and the latest restrictions in South Australia, refer to the State Government COVID-19 website at

On this page:

  • COVID SAfe Check-In - South Australia's new QR code system
  • Links to resources and information related to COVID-19 to assist the tourism, hospitality and events sectors.

Tourism Industry Support

COVID SAfe Check-In - South Australia's QR code system

A new QR code system – COVID SAfe Check-In – has been introduced in South Australia to enhance the state’s contract tracing capabilities. 

Businesses with a COVID Safe Plan will receive a new COVID Safe Plan via email that includes a poster with a unique QR code. This should be printed off and displayed in a prominent location within the business (or presented digitally such as on a tablet).

When people arrive at a venue or business, they can check-in by scanning the QR code using their smart phone through the mySA Gov app. If people don’t have the app they can use their smart phone camera to scan the QR code, which will prompt a secure web form to open for them to check in. Once checked in, patrons will receive a text confirmation.

The COVID SAfe Check-In applies to all defined public activities with a COVID Safe Plan. It includes licensed venues, any premises with on-site or takeaway consumption of food, providers of recreational transport, and more. 

Frequently asked questions for businesses and customers are available at




COVID-19 Information


Travel within most of South Australia is unrestricted. Some restrictions are in place in the APY Lands.

For the latest information relating to COVID-19 in South Australia, refer to the State Government’s official COVID-19 information site at  



For information relating to COVID-19 in South Australia, refer to the State Government’s official COVID-19 information site at For advice on SA border restrictions, call 1300 232 272.

For information about other state and territory restrictions, please refer to the relevant state government website. 



Only Australian citizens, residents and immediate family members can travel to Australia. All travellers to Australia will be required to undertake a mandatory 14-day quarantine at designated facilities (e.g. a hotel) in their port of arrival. See details here.

A ‘do not travel’ ban is in place on Australians travelling overseas under the Biosecurity Act 2015.



Refer to for the latest travel advice. A ‘do not travel’ ban is in place on Australians travelling overseas under the Biosecurity Act 2015.

The World Health Organisation (WHO) also provides travel advice and recommendations for international traffic, including how to protect yourself during the COVID-19 outbreak.

COVID Management Plan

Under the current Emergency Declaration, a COVID Management Plan, approved by SA Health, is required for a prescribed gathering:

  • Any activity of more than 1,000 people (reasonably expected to be present at or participating in the activity)
  • Venues wishing to offer both dancing and consumption of alcohol.

A COVID Management Plan is a more comprehensive plan than the COVID-Safe Plan (see information about COVID-Safe Plans below). The COVID Management Plan is required to adequately describe the management of higher risks associated with hosting larger numbers of people onsite and hosting higher risk activities.

Refer to the information at to create your COVID Management Plan. You can find useful guidance and frequently asked questions at that link.


COVID-Safe Plan

Under the current Emergency Declaration, if you are a business involved in a public activity or you are organising a public event for under 1,000 patrons, you are required to create and submit a COVID-Safe Plan.

Refer to the information at to create a COVID-Safe Plan. 


The South Australian COVID-19 Awareness Training is a free 30-minute online course designed to give employees and business owners in the tourism and hospitality sector the basics needed to understand prevention and control the spread of COVID-19, as well as give customers a COVID-clean confidence.

The training course was developed by the South Australian Tourism Commission in partnership with Health Safety Environment Australia (HSEA). It is not an accreditation course for businesses, it is a simple awareness course designed to help individuals understand the basics to assist them in adapting to a “COVID-safe” way of operating.

South Australian tourism and hospitality businesses are encouraged to use the course as a quick way to bring themselves and their staff up to speed, and step through the fundamentals of infection prevention and control for COVID-19.

The COVID-19 Awareness Training course can give an assurance to customers that the appropriate cleaning measures are in place, and staff are awareness of ways to prevent and control the spread of COVID-19, as safety becomes a higher priority in their decision making about where to go.

Upon successful completion of the course, participants will receive a certificate which they can print for display in the business and/or use in marketing and promotional material. A window decal sticker is also available for display in the business.

Start your 30-minute COVID-19 Awareness Training course here.


The team at the South Australian Tourism Commission, including all of us at Events South Australia, want to let you know we are thinking of all of you who either own, deliver, provide services to or support events and festivals in South Australia. The events and festivals industry provides amazing economic, cultural and community outcomes for the State – what you do is so important!

Please read on for some useful information for the events and festivals industry. 

Hitaf Rasheed 
Executive Director, Events South Australia


Events South Australia has received many questions from events and festivals organisers about holding COVID-safe events, and what is required by SA Health to do so. Please see below some useful resources for the South Australian events industry about COVID-19 and requirements including the COVID Management Plan, COVID Safe Plan, differing risk levels of events, and how events are monitored.


The South Australian Events COVID-19 Guideline is designed to assist the events, festivals and entertainment industry to deliver COVID-safe events (that attract mass gatherings) in SA and help protect workers, patrons and the broader community.

The Guideline is designed to help event businesses, organisers and contractors understand government requirements (including the COVID Management Plan), your work health and safety duties, and identifying risks and mitigation strategies. While this Guideline has not yet been formally endorsed by SA Health, it is a useful resource and Events SA is continually evolving the Guideline as the situation evolves.


Events and festivals shape South Australian life. We believe a balanced South Australian calendar benefits everyone and we welcome the opportunity to discuss intended dates with those rescheduling postponed events and festivals for 2020-21. 
If you have new event dates that you would like to be included in the calendar, please email us at, or get in touch with your usual Events South Australia contact.


  • Keep up the momentum – tips for maintaining communication and event momentum during downtime
  • Where to from here? – steps and ideas for event organisers who have postponed or cancelled their event in 2020 due to COVID-19
  • Make sure your event is listed with the Australian Tourism Data Warehouse to receive marketing support through our consumer website Read more about creating your ATDW event listing here.


The SATC worked closely with SA Health on the development of the guidelines for transport and tour vehicles. 

You can read the Principles for Transport and Tour Vehicles here (updated 30 June 2020). These can also be found via


The Federal Government has announced additional payments and streamlined claims for job seekers affected by COVID-19. See Services Australia for details and how to apply.

You may be experiencing feelings of anxiety, distress or concern during this time. For wellbeing and mental health support and advice, see:

The COVID Safe app assists health officials to quickly trace cases of COVID-19, helping protect you, your loved ones and the community. For information or to download the COVIDSafe app, see here.

If you are seeking information on COVID-19, you can call the National Coronavirus Helpline on 1800 020 080, available 24 hours a day, 7 days a week. 

For South Australian enquiries relating to COVID-19, you may also call 1800 253 787, available 8am to 8pm, 7 days a week.

Resources you might find useful:

The Australian Border Force has prohibited all cruise ships capable of carrying more than 100 passengers from operating in Australian waters until 17 March 2021.