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Visitor Centre Agreement Reached
Tuesday 21 February 2012
The South Australian Tourism Commission (SATC) and Holidays of Australia have reached agreement regarding the contract to provide visitor information services at 18-20 Grenfell Street.
Under the agreement, SATC will take over the employment of five staff and the running of the centre until June 30.
Tourism Minister Gail Gago said it would be business as usual for staff, operators and customers.
The Minister said Holidays of Australia approached SATC in December seeking to vary the terms of the contract.
“A number of issues were raised and dealt with through negotiations,” she said.
“We have now reached a mutual agreement to terminate the original contract".
“I have requested a review of the model for delivering visitor information services. The Government remains committed to ensuring the provision of these services in the CBD.”
Ms Gago said the decision to outsource visitor information services was a budget saving measure and went to competitive tender in March 2011.
The contract delivered an ongoing potential saving to government of more than a million dollars per year.
The agreement includes a mutual waiver that releases both parties from pursuing any legal action related to claims arising from the original agreement.
Ms Gago said she did not agree with the Liberal Opposition that the centre’s location was a factor in the difficulties experienced.
“Tourism operations have been based at 18-20 Grenfell Street for decades,” she said.
“The Queensland Tourism Commission operated from there many years ago and Tourism Victoria also operated previously in Grenfell Street.”
Ms Gago said the business had faced pressures including:
• Increased evidence of consumers using online booking facilities;
• The strength of the Australian dollar;
• Low consumer confidence, with people saving more and reducing holiday expenditure;
• IT issues associated with connectivity between the SATC system and Holidays of Australia.
Media contact:
Public Relations Unit,
telephone +61 8 8463 4500
or email
satc.pr.publications@saugov.sa.gov.au
SA Stories Archive
The Word Around Archive
Tasting Australia serves up 2012 program at the Markets
16 February 2012
The 2012 Tasting Australia festival program and website were launched today with South Australian food icon Simon Bryant and Tasting Australia Festival Director Ian Parmenter cooking up a storm in the Adelaide Central Market.
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See What's on the Menu at the Bank SA Feast for the Senses
10 February 2012
Preparations are underway for the BankSA Feast for the Senses, to be held in Elder Park on Saturday, 28 and Sunday, 29 April, as part of this year’s Tasting Australia event. Festival organisers and exhibitors are sharpening their knives and corkscrews ready to cater for the tens of thousands of food, wine and beer lovers expected to attend.
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Four Cruise Ships to bring 10,000 People to Adelaide this Weekend
Wednesday 8 February 2012
Four cruise ships, including one of the world’s largest, will dock at Port Adelaide this weekend, bringing up to 10,000 passengers and crew to South Australia.
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South Australia on show to 100 Million Chinese
Tuesday 7 February 2012
More than 100 million Chinese TV viewers will tune in to watch as South Australia goes on display in the hit Chinese drama series Cherish Your Love Forever (Jiang Ai).
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Support package to assist Kangaroo Island Businesses
Tuesday 7 February 2012
Kangaroo Island businesses still owed money following the inaugural Kangaroo Island Surf Music Festival will be supported through a State Government assistance package.
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State Government Grant supports Eyre Peninsula Tourism
Friday 3 February 2012
The lucrative conference market will be targeted through a new strategy for Eyre Peninsula tourism,
aimed at enticing business travellers to stay longer in the region.
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State Government Grant supports Clare Tourism
Friday 3 February 2012
A $20,000 State Government grant will support the development of a regional brand strategy for the Clare Valley to better market the region and attract more visitors.
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State Government Grant supports Barossa Tourism
Friday 3 February 2012
A $20,000 State Government grant will assist redevelopment of the Barossa’s official tourism, wine and food website to better market the region to potential visitors.
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State Government Grant supports Adelaide Hills Tourism
Friday 3 February 2012
A $20,000 State Government grant will help Adelaide Hills Tourism develop ways in which to tell the fascinating and unique stories of the Adelaide Hills to visitors, enhancing their tourism experience in the region.
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State Government Grant supports Riverland Tourism
Friday 3 February 2012
A $20,000 State Government grant will support the development of a plan to ensure future tourism
growth in the Riverland.
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State Government Grant supports Murraylands Tourism
Friday 3 February 2012
A $20,000 State Government grant will help Murraylands Tourism Marketing boost the region’s profile through the development of a map showing visitors exactly how much there is to do in the
area and where to find it.
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State Government Grant supports Limestone Coast Tourism
Friday 3 February 2012
A $20,000 State Government grant will support the development of a Limestone Coast tourism website that encourages visitors to spend more time in the region.
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State Government Grant supports Kangaroo Island Tourism
Friday 3 February 2012
A $20,000 State Government grant will help the Kangaroo Island tourism industry look at ways to capitalise on the island’s rich food, wine and art offerings to expand visitor experiences.
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State Government Grant supports Flinders Tourism
Friday 3 February 2012
A $20,000 State Government grant will assist Flinders Ranges tourism operators tell the fascinating and unique history of their region to visitors and enhance their tourism experience.
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State Government Grants supports Fleurieu Tourism
Friday 3 February 2012
A $20,000 State Government grant will support the development of short-stay itineraries for the Fleurieu Peninsula that entice visitors to stay overnight and enjoy the region’s many attractions.
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State Government Grant Supports Ouback Tourism
Friday 3 February 2012
A $20,000 State Government grant will help Outback tourism operators plan for a strong future, with less reliance on Lake Eyre flooding to bring in visitors.
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Frontline Regional Tourism Boost
Monday 23 January 2012
Regional South Australian tourism is set to benefit from a three-year State Government initiative
designed to increase tourism expenditure by tapping into the potential of accredited Visitor Information Centres (VICs).
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Huge Crowds Celebrate Santos Tour Down Under
Monday 23 January 2012
The 2012 Santos Tour Down Under was a phenomenal success with crowds of more than 750,000 people lining the streets of Adelaide and regional South Australia to see the world’s best cyclists in action.
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Adelaide wins bid to host 2016 Australian Deaf Games
Sunday 22 January 2012
The pinnacle of Australia’s sporting events for deaf athletes, the Australian Deaf Games (ADG), will
be held in Adelaide in 2016, attracting hundreds of competitors from across the country and the
Oceania region.
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Lobethal Crowned as Santos Best Dressed Town
Sunday 22 January 2012
The Adelaide Hills town of Lobethal has been crowned the 2012 Santos Tour Down Under Best Dressed Town.
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Williamstown Wins Santos Best Dressed Town
Friday 20 January 2012
Riders in today’s Santos Tour Down Under Bupa Stage Four were greeted by a brilliantly decorated Williamstown, the winning town in the fourth day of the Santos Best Dressed Town competition.
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Eddy Merckx rides in Bupa Challenge Tour tomorrow
Thursday 19 January 2012
Five-time Tour de France winner Eddy Merckx will join more than 7000 cycling fans in the Bupa Challenge Tour tomorrow.
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Victor Harbor Victorious as Santos Best Dressed Town
Thursday 19 January 2012
Riders in today’s Santos Tour Down Under Stage Three were greeted by a sea of blue and orange in Victor Harbor, the winning town in the third day of the Santos Best Dressed Town competition.
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Pink Penwortham Awarded Santos Best Dressed Town
Tuesday 17 January 2012
Riders in today’s Santos Tour Down Under Stage One were greeted by a sea of pink in Penwortham, the winning town for the first day of the Santos Best Dressed Town competition.
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Prospect and Clare Come Alive For First Day of Tour
16 January 2012
All eyes will be on the towns of Prospect and Clare today as they host the first stage of the 2012 Santos Tour Down Under.
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Your Guide to All the Santos Tour Down Under Action
16 January 2012
There’s no reason to miss a second of the action of the Santos Tour Down Under, with extensive media coverage around the world,social media feeds and, of course, live action trackside.
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Greipel Sprint Train Delivers Victory
15 January 2012
German sprint star Andre Greipel has sailed to victory in the Down Under Classic to kick off a week of world class cycling , in front of 112,000 fans in Adelaide's East End.
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Expanded Tour Village Opens to the Public
15 January 2012
The Adelaide City Council Tour Village, known as the hub of the Santos Tour Down Under, was officially opened for 2012 in Victoria Square today.
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Santos Tour Down Under Lights up Adelaide
15 January 2012
The wait is finally over for cycling fans as all the action, excitement and festivities of the 2012 Santos Tour Down Under gets under way on the streets of Adelaide today.
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Thousands of Riders Prepare for Bupa Challenge Tour
14 January 2012
A huge crowd of more than 7000 cycling enthusiasts will participate in the 10th Bupa Challenge Tour next Friday.
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Last Team Arrives: Equipe Cycliste FDJ - Big Mat Touch Down
11 January 2012
The Equipe Cycliste FDJ - BIG MAT team rider roster for the 2012 Santos Tour Down Under has the calibre and experience of any Grand Tour team line up.
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GreenEDGE Media Call
10 January 2012
Preparations for the 2012 Santos Tour Down Under are well underway with the GreenEDGE cycling team arriving into Adelaide late Tuesday evening after a successful Mars Cycling Australia Road National Championships.
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Hello Movistar and Radioshack-Nissan: Both Teams Arrive Tomorrow
10 January 2012
Spain’s Movistar and RadioShack-Nissan teams arrive in Adelaide tomorrow to begin their preparations for the 2012 Santos Tour Down Under.
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Liquigas-Cannondale, Astana Pro Team and Rabobank Riders Arrive
9 January 2012
Liquigas-Cannondale, Astana Pro Team and remaining Rabobank riders will arrive in Adelaide tomorrow to begin their preparations for the 2012 Santos Tour Down Under.
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Welcome Down Under Team Saxo Bank, Vancansoleil-DCM, BMC Racing Team and Katusha Team
8 January 2012
Four international teams will converge on Adelaide tomorrow, all touching down to prepare for the 2012 Santos Tour Down Under.
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Three More Teams to Touch Down Tomorrow: Sky Pro Cycling, Ag2r La Mondiale, Euskatel Euskadi
7 January 2012
South Australia is set to welcome yet another three European cycling forces tomorrow as the British Sky Pro Cycling team, French Ag2r La Mondiale and Spanish Euskaltel-Euskadi teams touchdown.
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Andre Greipel's Lotto-Belisol Team and the Omega Pharma Quick-Step Arrive Tomorrow
6 January 2012
2010 champion and two-time Santos Tour Down Under winner Andre Greipel will return to Adelaide tomorrow with the Lotto-Belisol team.
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Councils Busy Preparing for Santos Festival of Cycling
6 January 2012
Councils and communities across Adelaide and regional South Australia are busy preparing for the Santos Tour Down Under, as the count-down begins to the 2012 event.
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First Two Teams Arrive Tomorrow - Garmin-Cervelo and Lampre-ISD
5 January 2012
With only 10 days until the Down Under Classic and start of the 2012 Santos Tour Down Under, the international cycling juggernaut has begun to descend on South Australia, with the first international teams arriving tomorrow.
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Last Chance for Bupa Challenge Tour Entry
5 January 2012
The streets of Adelaide have been taken over by a sea of lycra with thousands of cycling fans preparing for the upcoming Bupa Challenge Tour.
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KI Lodge Internationally Recognised as World's Top Hideaway
4 January 2012
Acting Minister for Tourism Russell Wortley today welcomed the naming of Kangaroo Island’s
iconic Southern Ocean Lodge as “Hideaway of the Year” in the 2012 Grand Awards issue of
Andrew Harper’s Hideaway Report.
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Tour de France Director to Attend Santos Tour Down Under
4 January 2012
Tour de France Director Christian Prudhomme will be a special guest at the 2012 Santos Tour Down Under.
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Team Arrivals: The Schedule
3 January 2012
The eyes of the world will be again watching Adelaide this month, with only three days until the first two international cycling teams arrive in preparation for the 2012 Santos Tour Down Under.
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Movistar's All Spanish Outfit Return with Valverde
3 January 2012
The Santos Tour Down Under will see the return of Alejandro Valverde for his second appearance at the race in January 2012 as he leads the all Spanish Movistar team.
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First Four International Cyclists Arrive
2 January 2012
Omega Pharma Quick-Step’s German rider, Gerald Ciolek will be the first international rider to arrive in Adelaide tomorrow, Tuesday 3 January 2012, ahead of rider preparations for the 2012 Santos Tour Down Under.
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Team Saxo Bank and Garmin-Cervelo Teams Confirmed
30 December 2011
The Santos Tour Down Under today confirmed the rider rosters for Team Saxo Bank and Garmin-Cervelo at the 2012 event next month.
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One Week to go to Enter Bupa Challenge Tour
30 December 2011
Cycling fans have one week remaining to enter the Bupa Challenge Tour and ride with the world’s best cyclist, Eddy Merckx.
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UniSA Australia Team Ready to Race in 2012
29 December 2011
The UniSA-Australia team for the 2012 Santos Tour Down Under features some of the young guns of Australian road cycling.
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Construction Starts on Expanded Tour Village
28 December 2011
The Santos Tour Down Under is almost here – with construction starting today on an expanded Adelaide City Council Tour Village for 2012.
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Ag2r La Mondiale Return to Chase a Top 10 Finish
28 December 2011
Ag2r La Mondiale will return to race in Australia in January, with its 2012 Santos Tour Down Under riding roster named today.
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Diary Dates: 2012 Tasting Australia
21 December 2011
See what is on the menu at Tasting Australia… and put it in your diary now!
Tasting Australia is not only the country’s premier food and wine event; it is the most significant festival of its kind in the Asia Pacific region. The very best in food, wine, beer, the culinary arts, hospitality, travel and lifestyle will be showcased in Adelaide and throughout South Australia’s diverse regions across eight days and nights of events and activities.
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GreenEDGE announce all-Australian squad for 2012 Santos Tour Down Under
21 December 2011
The 2012 Santos Tour Down Under will see an all-Australian GreenEDGE rider roster for its UCI WorldTour debut in Adelaide, South Australia.
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Gerald Ciolek to Lead Omega Pharma Quick-Step Team in January
20 December 2011
Gerald Ciolek, Vuelta a Espana Stage 2 winner (2009) and German National Road Race Champion (2005), will headline the Omega Pharma Quick-Step team for the 2012 Santos Tour Down Under.
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Euskaltel Euskadi Team Line Up Confirmed
19 December 2011
The Euskaltel Euskadi team for the 2012 Santos Tour Down Under announced today will include six Spanish riders and one Frenchman, just the second non-Spanish rider in the team’s history.
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Adelaide to Host Australia's First Comic-Con
19 December 2011
Adelaide has been chosen to host the Down Under debut of Oz Comic-Con in 2012.
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Government Supports SA Tourism Development
16 December 2011
Four South Australian tourism developments, worth a total of $2.4 million, will go ahead with the help of State Government grants.
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Equipe Cycliste FDJ- BIG MAT send top team Down Under
16 December 2011
The Equipe Cycliste FDJ - BIG MAT team rider roster confirmed today for the 2012 Santos Tour Down Under has the calibre and experience of any Grand Tour team line up.
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SA Tourism Growth Leads the Nation
14 December 2011
South Australian tourism has massively outstripped the nation, with a 7.4 percent rise in domestic
visitor expenditure this year, compared to zero growth nationally.
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SA Tourism Tops the Class
17 December 2009
South Australia has outstripped every other State for growth in tourism expenditure this year, recording a 9% rise to make tourism a $4.6 billion industry in South Australia. The State’s tourism industry has also topped the nation in terms of growth in interstate holiday purpose visitors this year, according to new National Visitor Survey statistics.
Tourism Minister Jane Lomax-Smith says it’s great news as the State’s tourism operators prepares for their busiest time of the year.
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Katnook Redevelopment Officially Opened
8 December 2011
Tourism and Regional Development Minister Gail Gago has officially launched Katnook Estate’s
$450,000 redeveloped cellar door and conference centre in the heart of the Coonawarra wine district.
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New Team Sky To Make UCI ProTour Debut Down Under
7 December 2009
Britain's new professional road cycling team, Team Sky, will make their worldwide debut at the 2010 Santos Tour Down Under in Adelaide.
Santos Tour Down Under Race Director, Mike Turtur, expects the team to do well in its inaugural race.
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International Tourism Expediture Rises in South Australia Despite Global Uncertainty
7 December 2011
South Australian tourism operators are weathering the storm caused by the global economic
downturn, with expenditure by international tourists visiting South Australia rising over the past 12
months.
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BMC Racing Team Full Rider Line-Up Confirmed
23 November 2011
The BMC Racing Team will be led by Alessandro Ballan, 2008 UCI World Road Champion, at the 2012 Santos Tour Down Under next January, with the seven man roster being announced today.
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Loxton Community Hotel set for Major Upgrade
22 November 2011
The Loxton Community Hotel has received a significant funding boost from the State Government to undertake a $1.73 million redevelopment.
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Sky Pro Cycling Team Returns Down Under
18 November 2011
Sky Pro Cycling will return to the 2012 Santos Tour Down Under for the third time, with a highly experienced and competitive team.
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Channel 9- The New Home of the Santos Tour Down Under
11 November 2011
The Santos Tour Down Under has a new home in television, with the Nine Network securing the rights to the event for the next three years.
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It's Time to Find the Magic in Your Own Backyard
21 October 2011
South Australia – „the best backyard in the world’ – is the star of a new tourism campaign urging South Australians to get out and experience the magic of their own State.
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Santos Tour Down Under Named Event of the Year
7 October 2011
The 2011 Santos Tour Down Under took out the most prestigious award at last night’s Australian Event Awards in Sydney, being named the 2011 Australian Event of the Year.
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Cruise Ship Athena's Return to SA Worth $3 Million
15 August 2010
In an ongoing vote of confidence for South Australia as a leading cruise ship destination, Classic
International Cruises has announced that its flagship, the MV Athena, will again use Adelaide as its home port during the 2011-12 cruise season.
Tourism Minister John Rau has welcomed the 600-passenger cruise ship’s return to South Australian waters, with a 2011-12 itinerary that is expected to boost the State’s economy by $3 million.
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ATE 2010 Helps Build International Recognition for South Australia
31 May 2010
South Australia's tourism industry will seek to build on the success of the past year, including a 23% increase in international visitor expenditure, according to South Australian Tourism Commission (SATC) Chief Executive Ian Darbyshire.
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First Direct Flight from China arrives in Adelaide
16 February 2010
The first direct passenger flight from China arrived in Adelaide today, providing a non-stop air link into South Australia from the world’s most populous nation.
he flight arrival has been welcomed by Adelaide Airport (AAL), the Department of Trade and Economic Development and the South Australian Tourism Commission (SATC), who are working together to increase flight and passenger numbers into Adelaide from key domestic and international destinations.
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200 Cellar Doors star in new SA Tourism Marketing push
14 February 2010
South Australia’s famed wine industry is the focus of a new tourism marketing push that firmly positions Adelaide and South Australia as the nation’s wine tourism capital.
Tourism Minister Jane Lomax-Smith says the South Australian Tourism Commission’s new Cellar Door campaign is aimed firmly at high-yield, wine-loving east coast visitors.
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